Terms and Conditions

These general terms and conditions ("T&Cs") apply between You ("You" or the "Customer") and RentmyBattery.com. ("We" or "Us"), the operator of the booking portal www.rentmybattery.com (hereinafter referred to as the "Portal"). It is requested that You read these T&Cs carefully prior to using the Portal. By using the Portal, You agree to these T&Cs. If You do not accept these T&Cs, We ask that you refrain from using the Portal and exit the website.

You must be at least 18 years of age to make a booking on the Portal.

The operator of the Portal and your contractual partner for using the Portal is:


E-Mail: sales@rentmybattery.com

The T&Cs are set out as follows:

  1. Scope of Services
    1. Mediation of Rental Services
      1. For the Batteries, Charger, insurance and rental services offered on the Portal (collectively referred to as "Rental Services"), We exclusively act within our capacity as an intermediary. To that end, our role and obligations are limited to mediating Rental Services that will be rendered by third parties such as, Production Houses, Reseller, insurers, rental companies or other service providers (hereinafter in each case "Service Provider").
      2. Consequently, the agreement for the actual provision of Rental Services (e.g. transport contract, insurance contract, rental agreement) comes into effect directly between You and the relevant Service Provider. We are not a co-vendor of the Rental Services and We are not a party to the contractual relationship between You and the Service Provider.
      3. By using the Portal to purchase Rental Services, You authorize Us to mediate with the corresponding Service Provider(s) on your behalf, including mediation of the payment for these Rental Services, in order to take care that the transaction between You and the Service Provider(s) is carried out. The price issued for the actual Rental Services may include a commission for the services We render for mediating the agreement between You and the relevant Service Provider.
      4. Responsibility for the actual performance of the Rental Services mediated through the Portal is exclusively held by the relevant Service Provider. In our role as an intermediary, We do not assume any responsibility for the Rental Services to be rendered by the Service Providers and We make no representations or warranties (neither expressed nor implied) regarding the suitability or quality of Rental Services mediated on the Portal. For any claim You may have in context with the performance or non-performance of the Rental Service, the Service Provider is the responsible addressee.
      5. Should You have the opportunity to request special wishes (such as special Batteries, Cables…) when booking Rental Services, We will pass on your request to the relevant Service Provider. However, We cannot take any responsibility on whether the Service Provider can actually fulfill such wishes.
    2. Our own Services

      Apart from mediating Rental Services as stated in Section 1.1 above, there are also additional services (other than Rental Services) available through the Portal which We, ourselves, are responsible for providing. For such additional services, You enter into a direct contractual relationship with Us. In each case, we clearly inform you if and to what extent we offer own services instead of only mediating third party services. Our own portfolio of services may vary overtime.

    3. Applicable contractual conditions
      1. These T&Cs apply to the mediation of Rental Services according to Section 1.1 as well as for our own services pursuant to Section 1.2.
      2. For the agreement between You and the relevant Service Provider (Section 1.1.2), the general terms and conditions of the relevant Service Provider (such as conditions of carriage, transfer conditions, insurance conditions or the like), as issued by the Service Provider apply. As the Service Provider’s terms and conditions may include provisions relating to liability, cancellation, changes of bookings and refunds (if available) and other restrictions, You are advised to read those terms carefully.
  2. Renting process and contact information
    1. During the rental process, You are provided with the technical means needed to detect errors in entry forms and to correct them prior to submitting your booking request. You are requested to check all data for accuracy before concluding your rental request. Subsequent change requests may lead to additional costs.
    2. We might need to contact You, e.g. in case of subsequent changes to the purchased Rental Services. You must submit accurate contact information such as your telephone number and email address. You must also continuously check if You have received a message from Us.

      It is also your responsibility to ensure that You can receive our messages. We are not responsible if You do not receive a message from Us due to circumstances reasonably outside of our control, including, but not limited to the following: (i) You gave us an incorrect email address; (ii) your email settings won’t allow our email to reach You; or (iii) your email settings treat our email as spam.

  3. Mediation of Equipment
    1. Conclusion of contract and price changes
      1. After You submitted your rental request, We will confirm receipt of your request via email. This is the moment that the mediation contract between You and Us comes into existence. If You do not receive such confirmation within one hour of completing your booking request, and none of our operators has contacted you by email or telephone to indicate any problems, please contact us by telephone for verification.
      2. Prices for the transport, as well as availability, are directly inserted by the applicable provider. For price changes outside our control occurring after submission of the rental request, but before the contract with the service provider has become binding (as set out in Section 3.1.2 above), the contract will not enter into force and your payment will be refunded in full. We may contact You and offer You the option to accept the changed price during ordinary opening hours, however no later than 24 hours after We have gained knowledge of the price change or on the first weekday following such 24 hours-period.
    2. Changes and cancellations requested by You
      1. The conditions for changing rentals and for providing cancellation refunds are set by the relevant provider, which is your contractual partner for providing the rental. We, as the intermediary, have no influence over such conditions.
      2. If you wish to make a change to your rental or request a cancellation refund, as an additional own service, we offer to handle the request on your behalf, provided that the conditions of the service provider permit such a change or cancellation refund. During the process of such additional services, we will inform you of any further conditions for such services. Alternatively, you can, of course, approach the relevant provider directly.
      3. For us to be able to handle the changes requested by You, it is necessary that We receive your change requests at the latest 24 hours prior to the commencement of rental.

        For change requests at shorter notice, we recommend that You contact the relevant provider directly.

  4. Charges and payment
    1. Payment
      1. Payment for Rental Services is processed by Paypal
      2. Payment fraud

        If there are reasons for us to suspect that fraud is being committed, We reserve the right to refuse processing of such payment. Legitimization of Payment may be demanded if a crime is suspected. All types of payment fraud will be reported to the police and referred to a debt collection company.

  5. Complaints
    1. Claims relating to performance of Rental Services Any problem, remark or claim relating to actual performance of the Rental Services must be addressed directly us.
    2. Complaints relating to our own services
      Complaints relating to our own services are handled solely in writing and are to be submitted within two months after the end date of your rental via Mail

      Email address: sales@rentmybattery.com

  6. Liability
    1. You accept that We act as an intermediary between You and the Service Provider. We will under no circumstances be held liable with respect to Rental Services You have booked with one or more Service Providers and We do not accept any liability for any inaccuracies in the information displayed on the Portal which have been provided by the respective Service Provider.
    2. Should a Service Provider be unable to provide the Rental Service for any reason, including where a Service Provider declares for bankruptcy, We can only act as an intermediary and refund payments where we have already received such from the applicable Service Provider.
    3. With regard to our own services, We are liable for damages subject to the limitations set out in these T&C’s and to the extent permitted by law. We shall only be liable for direct damages actually suffered, paid or incurred by You due to an attributable shortcoming of our obligations in respect to our own services, up to an aggregate amount of the cost of your rental (whether for one event or series of connected events).
    4. The limitation of liability set out in Section 6.3 also applies to breaches of duty by persons for the fault of whom We are responsible according to statutory provisions.
  7. Governing law and dispute resolution
    1. Governing law
      Swiss law applies exclusively to these T&Cs and the contract between You and Us.

      As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these T&Cs, including this Section 7.1, affects your rights as a consumer to rely on such mandatory provisions of local law.

    2. Online Dispute Resolution
      The European Commission provides a platform for online dispute resolution (ODS) under: http://ec.europa.eu/consumers/odr/
  8. Data Protection
    1. We take the protection of your personal data seriously. You can find detailed information about the collection, processing and use of your personal data in our Privacy Policy.